Refund policy

Last updated: March 2026

We roast every coffee fresh and take great care in getting to you in great condition. Please read this policy carefully before placing your order. 

Our Policy on Returns

As coffee is a perishable product, we cannot accept returns or exchanges once an order has been placed and roasted. We ask that you carefully review your blend selection, grind size, and bag size before completing your purchase.

If you are unsure about which blend or grind to choose, please go through our recommendations or WhatsApp us before ordering and we will be happy to help you make the right choice.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrectly packed, we will course correct.

Please contact us within 48 hours of delivery with the following:
∙ Your order number
∙ A clear photograph of the damaged or incorrect item
∙ A brief description of the issue

Once we review your claim we will either replace the item or issue a full refund at our discretion. Replacements are subject to stock availability.

Cancellations

Orders can be cancelled within 12 hours of placement, or before roasting begins, whichever comes first. To cancel please contact us immediately via WhatsApp or email with your order number. Once roasting has begun we are unable to cancel or modify your order.

Refund Processing

Approved refunds will be processed within 5–7 business days and returned to the original payment method. For UPI and card payments this typically appears within 3–5 working days depending on your bank.

Quality Guarantee

If for any reason you are not satisfied with the quality of your coffee, please reach out to us directly. We stand behind every bag we roast and will always work to find a resolution.